Home / Legal documents and notes / Key information document - Complaint procedure
Key Information Document – Complaint procedure
Under the European Directive on Packaged Retail and Insurance Investment Products (PRIIPs) and the Swiss Financial Services Act (FinSA), we are required to inform clients how to make a complaint regarding non-compliance with PRIIPs or FinSA.
Issuers
Depending on the issuer, complaints about a financial product subject to these rules may be made as follows
Any complaint regarding the conduct of the person who advises you or sells the product may be made directly to that person.
Any complaint regarding the product or the manufacturer's conduct may be submitted in writing to:
NOVA Capital Limited
Quad Central Q3 Level1 Birkirkara Malta
Distributors
Depending on the distributor, a complaint about a financial product subject to such regulation may be filed as follows
Any complaint regarding the product or the manufacturer's conduct may be directed to that person.
Any complaint regarding the conduct of the person who advised you or sold you the product must first be directed to:NOVA CAPITAL LIMITED
Fomboni-island of Moheli-Comoros Union